Privacy Policy

Hear Solutions ltd. Belgrade, with registered seat at 49 Ilije Garašanina Str., Belgrade, registration no. 21388068 (hereinafter: the “Company”), through this website, in its capacity of a Data controller, to process certain personal information. For that purpose, we are providing to you with the following privacy policy (hereinafter: the “Privacy Policy”) in connection with the processing of your personal data (hereinafter: the “Data”):

1.     Data Subject to Processing

Data processed by the Company are your basic personal and contact details, such as your name and last name, address, phone number and e-mail address. These Data are collected by the Company when you provide them using the services provided on our website.

When you browse through our website, not being registered for any of our online services, you are doing this anonymously. By doing this we do not collect your personal data such as your name and last name, address, phone number and e-mail address. However, our software uses so called cookies, for collecting of information about the way of using of its websites. In a group mode, information about your computer’s server, type of your internet browser (i.e. Netscare or Internet Explorer), whether you replied on the web add or e-mail, is collected and followed. This information are used for measuring of level of reaction to web adds and offers made via e-mail.

2.     Purpose of Collection and Further Processing

The Company is tour organizer in sense of dental tourism.

Your personal Data specified under point 1. of this notification shall be collected in the case you express the interest to obtain services offered by the Company.

The purpose of collecting your specified Data is to enable communication with you and to enable browsing through our website.

Your personal Data will be used only for the aforementioned purpose unless fulfilling legal obligations provided by law requires otherwise.

3.     Way of Use of the Data

The Company shall perform collection, recording, copying, searching, classification, storage, separation, modification, use, disclosure, organizing, keeping, and adaptation of the collected Data.

Personal Data processing shall be conducted automatically, semi-automatic and/or manually.

You have the right to request exclusively manual processing of your Data.

4.     Information on Data Users

The Company will not provide your personal Data from point 1. to other persons unless it is required by law.

5.     Mandatory Nature and Legal Ground for Data Processing

Data processing is legally grounded in your consent. Granting the consent for Data gathering and processing is voluntary.

By accessing this website, you agree to this Privacy Policy, which is provided on the website. Moreover, your data is processed based on our legitimate interest in order to discover and eliminate defects and technical issues that can arise in the course of browsing through the website.

6.     Your Rights in Case of Unlawful Data Processing

Processing shall not be allowed:

if a natural person did not give his/her consent to processing, i.e. if processing is carried out without legal authority;

if processing is done for purposes other than those specified, regardless whether it is based on a person’s consent or on statutory powers for Data processing without consent;

if the purpose of processing is vaguely defined, modified, inadmissible or already achieved;

if the Data subject is identified or identifiable even after the purpose of such processing is achieved;

if the processing method is inadmissible;

if the processed Data is unnecessary or unsuitable for the processing purposes;

if the number or type of Data processed is disproportionate taking into account the purpose of processing;

if the Data are inaccurate and incomplete, i.e. if they are not based on a credible source or are outdated.

You have the right to be informed regarding Data processing upon your request, the right to access the Data referring to you as well as the right to request their copy. In addition to aforementioned, you have right to request correction, modification, update or deletion of the Data, as well as to stay and suspend the processing.

You have the right to Data deletion in the following cases:

–   if the purpose of processing is not clearly specified;

–   if the purpose of processing is changed, but the processing requirements for such changed purpose are not met;

–   if the purpose of processing has been achieved, i.e. if Data is no longer needed for such purpose;

–   if Data are processed by inadmissible means;

–   if Data are such that their number or type is disproportionate to the purpose of processing;

–   if Data are inaccurate and cannot be replaced with accurate ones by means of corrections;

–   if Data are processed without consent or authority based on the law, as well as in other cases where processing is not allowed under the law.

You shall have the right to have Data processing stayed or suspended if you have challenged the correctness, completeness and accuracy of Data, as well as the right to have such Data labelled as challenged pending a decision on their correctness, completeness and accuracy.

7.     Other Information Relevant for Processing of Your Data

Time Limit for Keeping and Processing Data

Your Data shall be processed and kept for while there is the need, but no longer than 20 years.

Protective Measures

Computer on which your personal Data are stored is located in a room that is locked in non-working hours. Only authorized persons, which number is limited, have access to the room. Data on computer are secured by the system of passwords for authorization.

Your personal Data shall be kept confidential. The access to such Data shall be allowed only to persons whose performance of duties in the Company requires such access and only to the extent required by the scope of tasks they perform.

Export of Data

Your personal Data shall not be exported from the Republic of Serbia.


If you have questions or request regarding processing of your personal Data our contact details are the following:

Hear Solutions ltd. Belgrade

49 Ilije Garašanina Str.

11000 Belgrade

Data Protection Officer:

Ms. Marija Savić

Tel: +381 62 8555 864

E-mail: maria.s@miletosmile.com